Pittsburgh Society of 
Association Executives

Holiday Event / Creating a NEW Association Experience!

  • December 04, 2015
  • 11:00 AM
  • Eddie Merlot's; 444 Liberty Avenue; 4 Gateway Center; Pittsburgh, PA 15222


Registration is closed


Sincere thanks to our partners and suppliers who have generously donated a number of exciting overnight stay certificates; complimentary breakfast and dinner certificates; sports tickets; gift baskets and more!

Be sure to plan ahead to purchase your tickets (7 for $5; 12 for $10 and an arm's length for $20) on Friday and join the fun in bidding on these items.

Good luck! 

Coloring Outside the Lines: Creating a NEW Association Experience!

How to look more creatively at our member “EXPERIENCE” by getting your staff, your board and your members more engaged at what you do.

This high-energy, participatory, humorous session has received outstanding reviews from diverse associations around the world including ASAE. Jeff Tobe gets people looking at their organization’s EXPERIENCE from a different perspective. 

Tobe is not just entertaining—he provides real ‘tools’ to creatively ENGAGING your internal and external customer; your member/board/employee. He believes that customer service is no longer the bar that distinguishes us from our competitors. We now have to consider our internal and external customers' EXPERIENCES from the minute they make contact with us to the minute they are done!

Jeff encourages leaders to "start considering every one of your TOUCHPOINTS--those opportunities your people have to affect the customer experience." Allow people to ‘tweak’ their own touchpoints and, collectively, change the experience.

He addresses the concept of seeing the world through their eyes—from their perspective! Most important, his sessions are upbeat, interactive and FUN!

Certified Speaking Professional, Jeff Tobe was just chosen as one of the top 50 speakers in the world by meeting planners at Conventions and Meetings.  The list included Bill Clinton, Daniel Pink and Anderson Cooper!  He speaks globally about the ‘customer experience’.  Jeff is also the author of the wildly popular book, Coloring Outside the Lines and his newest book, ANTICIPATE: Knowing What Customers Need Before They Do! by John Wiley Publications. Originally from the Toronto, Canada area, Jeff moved to Pittsburgh in 1992 and yes, he is a Steeler's fan!

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